In a survey conducted in 2022, 37 percent of residential consumers stated that misdelivered mail was one of the major problems for them with Royal Mail. The same survey revealed that 31 percent of people find delayed mail as a significant inconvenience.
Residential consumers' problems with Royal Mail's services in the UK in 2022
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Other statistics that may interest you Royal Mail Group
Overview
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Financial performance
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- Premium Statistic Revenue distribution of the Royal Mail Group plc FY 2018-2022, by business segment
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- Premium Statistic Royal Mail Group: net assets FY 2013-2022
UKPIL
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- Premium Statistic Royal Mail: revenue from UK letter and parcel FY 2013-2022
- Premium Statistic Royal Mail: operating profit from UK letter and parcel FY 2013-2022
- Premium Statistic Royal Mail: operating cost from UK letter and parcel FY 2013-2022
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GLS
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- Premium Statistic General Logistics Systems (GLS): revenue FY 2012-2022
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- Premium Statistic GLS - operating costs FY 2015-2022
- Premium Statistic General Logistics Systems (GLS): parcel volume FY 2012-2022
- Premium Statistic General Logistics Systems (GLS): number of employees FY 2012-2022
Customer satisfaction
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- Premium Statistic Satisfaction of residential consumers with Royal Mail in the UK 2020-2022
- Premium Statistic Satisfaction of residential consumers with Royal Mail's service in the UK 2020-2022
- Premium Statistic Problems of residential consumers with Royal Mail's services in the UK 2020-2022
- Premium Statistic Satisfaction of SMEs' with Royal Mail's services in the UK 2020-2022
Environmental footprint
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- Premium Statistic Royal Mail Group plc: CO<sub>2</sub> emissions per item delivered FY 2021-2022
- Premium Statistic Royal Mail: total CO<sub>2</sub> emissions FY 2016-2022
- Premium Statistic Royal Mail Group plc: total energy consumption FY 2016-2022
- Premium Statistic Royal Mail Group plc: water consumption FY 2016-2022
Further related statistics
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- Quality of products and services in selected home improvement stores in Canada 2014
- Revenue of postal and delivery services in Vietnam 2010-2022
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Statistics
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- Estonia: postal services employment figures 2008-2019
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- Romania: postal services employment figures 2008-2019
- Quality of products and services in selected home improvement stores in Canada 2014
- Revenue of postal and delivery services in Vietnam 2010-2022
Ofcom. (December 8, 2021). Residential consumers' problems with Royal Mail's services in the UK in 2022 [Graph]. In Statista. Retrieved June 10, 2024, from https://internal.statista.com/statistics/1166069/problems-consumers-royal-mail-united-kingdom/
Ofcom. "Residential consumers' problems with Royal Mail's services in the UK in 2022." Chart. December 8, 2021. Statista. Accessed June 10, 2024. https://internal.statista.com/statistics/1166069/problems-consumers-royal-mail-united-kingdom/
Ofcom. (2021). Residential consumers' problems with Royal Mail's services in the UK in 2022. Statista. Statista Inc.. Accessed: June 10, 2024. https://internal.statista.com/statistics/1166069/problems-consumers-royal-mail-united-kingdom/
Ofcom. "Residential Consumers' Problems with Royal Mail's Services in The Uk in 2022." Statista, Statista Inc., 8 Dec 2021, https://internal.statista.com/statistics/1166069/problems-consumers-royal-mail-united-kingdom/
Ofcom, Residential consumers' problems with Royal Mail's services in the UK in 2022 Statista, https://internal.statista.com/statistics/1166069/problems-consumers-royal-mail-united-kingdom/ (last visited June 10, 2024)
Residential consumers' problems with Royal Mail's services in the UK in 2022 [Graph], Ofcom, December 8, 2021. [Online]. Available: https://internal.statista.com/statistics/1166069/problems-consumers-royal-mail-united-kingdom/