According to the customer satisfaction index of Singapore in 2022, the highest satisfaction ratings among the various bank channels were for personal bankers and mobile apps, with a rating of 8.52 and 8.08 out of 10, respectively. The lower scores were for branches and contact centers.
Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel
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Other statistics that may interest you Banking industry in Singapore
Overview
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- Basic Statistic Total reserves in Singapore 2011-2022
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- Premium Statistic Number of banks Singapore 2014-2023, by type
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Key indicators
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- Premium Statistic Total assets and liabilities of commercial banks in Singapore 2011-2020
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- Premium Statistic Volume of credit and debit card payments Singapore 2018-2022
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Loans and advances
6
- Premium Statistic Total loans and advances of commercial banks to residents Singapore 2021-2023
- Premium Statistic Total commercial banks consumer loans to residents Singapore 2021-2023
- Premium Statistic Total consumer loans to residents Singapore 2023, by type
- Premium Statistic Total loans and advances to businesses Singapore 2023
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Interest rates
4
Major local banks
7
- Premium Statistic Value of bank assets in Singapore 2002-2022
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Digital banking
3
Consumer behavior
5
- Premium Statistic Banks customer satisfaction Singapore Q4 2022
- Premium Statistic Banks customer satisfaction in Singapore Q4 2022, by channel
- Premium Statistic Consumer preferences for digital versus traditional banks Singapore 2022
- Premium Statistic Reasons for choosing digital banks among consumers Singapore 2022
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Further Content: You might find this interesting as well
Singapore Management University. (April 11, 2023). Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel [Graph]. In Statista. Retrieved June 10, 2024, from https://internal.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/
Singapore Management University. "Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel." Chart. April 11, 2023. Statista. Accessed June 10, 2024. https://internal.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/
Singapore Management University. (2023). Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel. Statista. Statista Inc.. Accessed: June 10, 2024. https://internal.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/
Singapore Management University. "Banks Customer Satisfaction Rating in Singapore as of The 4th Quarter 2022, by Channel." Statista, Statista Inc., 11 Apr 2023, https://internal.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/
Singapore Management University, Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel Statista, https://internal.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/ (last visited June 10, 2024)
Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel [Graph], Singapore Management University, April 11, 2023. [Online]. Available: https://internal.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/