This graph represents French people's preferences between human contact and digital tools in 2018, by type of transaction and banking service. At that time, 65 percent of French people preferred digital tools to make a transfer, while when renegotiating a loan, 70 percent preferred human contact on the spot or remotely.
French people's preferences between human contact and digital tools in 2018*, by type of transaction and banking service
Characteristic
Digital tools
Human contact on site or remotely
Both
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Ipsos. (February 15, 2018). French people's preferences between human contact and digital tools in 2018*, by type of transaction and banking service [Graph]. In Statista. Retrieved June 18, 2024, from https://internal.statista.com/statistics/1100275/banking-services-digital-tools-human-contact-preferences-france/
Ipsos. "French people's preferences between human contact and digital tools in 2018*, by type of transaction and banking service." Chart. February 15, 2018. Statista. Accessed June 18, 2024. https://internal.statista.com/statistics/1100275/banking-services-digital-tools-human-contact-preferences-france/
Ipsos. (2018). French people's preferences between human contact and digital tools in 2018*, by type of transaction and banking service. Statista. Statista Inc.. Accessed: June 18, 2024. https://internal.statista.com/statistics/1100275/banking-services-digital-tools-human-contact-preferences-france/
Ipsos. "French People's Preferences between Human Contact and Digital Tools in 2018*, by Type of Transaction and Banking Service." Statista, Statista Inc., 15 Feb 2018, https://internal.statista.com/statistics/1100275/banking-services-digital-tools-human-contact-preferences-france/
Ipsos, French people's preferences between human contact and digital tools in 2018*, by type of transaction and banking service Statista, https://internal.statista.com/statistics/1100275/banking-services-digital-tools-human-contact-preferences-france/ (last visited June 18, 2024)
French people's preferences between human contact and digital tools in 2018*, by type of transaction and banking service [Graph], Ipsos, February 15, 2018. [Online]. Available: https://internal.statista.com/statistics/1100275/banking-services-digital-tools-human-contact-preferences-france/