A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 89 percent of respondents in the U.S. were highly or somewhat satisfied with the quality of menu items ordered through Checkers/Rally's drive thru service. Meanwhile, the service that respondents were least satisfied with was the friendliness of staff, with 76 percent being highly or somewhat satisfied.
Customer satisfaction at Checkers/Rally's drive thrus in the United States in 2020, by service type
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QSR magazine. (October 1, 2020). Customer satisfaction at Checkers/Rally's drive thrus in the United States in 2020, by service type [Graph]. In Statista. Retrieved June 18, 2024, from https://internal.statista.com/statistics/1185091/customer-service-in-checkers-rally-s-drive-thrus-us/
QSR magazine. "Customer satisfaction at Checkers/Rally's drive thrus in the United States in 2020, by service type." Chart. October 1, 2020. Statista. Accessed June 18, 2024. https://internal.statista.com/statistics/1185091/customer-service-in-checkers-rally-s-drive-thrus-us/
QSR magazine. (2020). Customer satisfaction at Checkers/Rally's drive thrus in the United States in 2020, by service type. Statista. Statista Inc.. Accessed: June 18, 2024. https://internal.statista.com/statistics/1185091/customer-service-in-checkers-rally-s-drive-thrus-us/
QSR magazine. "Customer Satisfaction at Checkers/Rally's Drive Thrus in The United States in 2020, by Service Type." Statista, Statista Inc., 1 Oct 2020, https://internal.statista.com/statistics/1185091/customer-service-in-checkers-rally-s-drive-thrus-us/
QSR magazine, Customer satisfaction at Checkers/Rally's drive thrus in the United States in 2020, by service type Statista, https://internal.statista.com/statistics/1185091/customer-service-in-checkers-rally-s-drive-thrus-us/ (last visited June 18, 2024)
Customer satisfaction at Checkers/Rally's drive thrus in the United States in 2020, by service type [Graph], QSR magazine, October 1, 2020. [Online]. Available: https://internal.statista.com/statistics/1185091/customer-service-in-checkers-rally-s-drive-thrus-us/