Contact center management - HR challenges in the coming year 2011

Published by Statista Research Department, Aug 24, 2011
This survey details the responses of contact center executives as to the top human resources challenges for the year ahead. Some 57 percent of respondents stated that finding employees with the proper skillsets was a significant challenge.

What are the top contact center human resources challenges for the year ahead?*

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Release date

August 2011

Region

United States

Survey time period

August 2011

Number of respondents

312 respondents

Special properties

Call center executives, managers or supervisors

Supplementary notes

This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted

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Industry overview

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