The statistic illustrates the most important factors influencing airline loyalty among air travelers worldwide in 2016. According to 37 percent of respondents, the price of a ticket is one of the main reasons why customers stay loyal to an airline.
Most important factors that influence airline loyalty in 2016
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Other statistics that may interest you Airline passenger experience in the United Kingdom
Overview
5
- Basic Statistic Arrivals and departures from UK airport terminals 1992-2022
- Premium Statistic Number of passengers traveling through UK airports 2007-2023
- Premium Statistic Number of passengers uplifted by United Kingdom airlines 2023
- Premium Statistic Share of air passengers traveling for business at UK airports 2022
- Premium Statistic Share of UK adults dissatisfied with the airport experience 2023, by reasons
Customer complaints
4
- Basic Statistic Quarterly airline passenger complaints in the UK 2019-2023, by type
- Basic Statistic Airline passenger complaint rate in the United Kingdom (UK) 2023
- Premium Statistic Share of adults satisfied with the handling of airport/airline complaints 2016-2023
- Premium Statistic Share of UK adults satisfied with resolution to an air travel issue complaint 2023
Cancellations and flight delays
4
- Premium Statistic Percentage of flights on time at selected airports in the UK 2022
- Premium Statistic Average flight delay time at selected airports in the United Kingdom (UK) 2022
- Premium Statistic Share of UK adults satisfied with handling of postponed or cancelled flight 2023
- Premium Statistic Passengers receiving information of reason for air travel disruption in the UK 2023
Ease of travel
4
- Basic Statistic Satisfaction with airport security screening in the UK 2023
- Basic Statistic Average waiting time for security screening at UK airports 2022
- Premium Statistic Share of UK adults satisfied with the airport experience 2016-2023
- Premium Statistic Experience of issues at airports in the UK 2023
Cost of flying
3
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IATA. (October 21, 2016). Most important factors that influence airline loyalty in 2016 [Graph]. In Statista. Retrieved June 10, 2024, from https://internal.statista.com/statistics/627798/air-passengers-airline-loyalty/
IATA. "Most important factors that influence airline loyalty in 2016." Chart. October 21, 2016. Statista. Accessed June 10, 2024. https://internal.statista.com/statistics/627798/air-passengers-airline-loyalty/
IATA. (2016). Most important factors that influence airline loyalty in 2016. Statista. Statista Inc.. Accessed: June 10, 2024. https://internal.statista.com/statistics/627798/air-passengers-airline-loyalty/
IATA. "Most Important Factors That Influence Airline Loyalty in 2016." Statista, Statista Inc., 21 Oct 2016, https://internal.statista.com/statistics/627798/air-passengers-airline-loyalty/
IATA, Most important factors that influence airline loyalty in 2016 Statista, https://internal.statista.com/statistics/627798/air-passengers-airline-loyalty/ (last visited June 10, 2024)
Most important factors that influence airline loyalty in 2016 [Graph], IATA, October 21, 2016. [Online]. Available: https://internal.statista.com/statistics/627798/air-passengers-airline-loyalty/