3PLs: capabilities to ongoing client relationships 2016

This statistic depicts the results of a global survey among logistics and supply chain executives which was carried out between spring and summer 2016, asking shippers about the most important attributes a 3PL provider must have for client relationship. In that time period, some 71 percent of respondents rated real-time analytics as paramount.

Shipper views on must-have 3PL attributes for client relationships in 2016, ranked by the most needed capabilities

Characteristic	Share of respondents
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Release date

2016

More information

Region

Worldwide

Survey time period

Spring to summer 2016

Number of respondents

342 respondents

Age group

Special properties

Logistics and supply chain executives and 3PLs executives

Method of interview

Online survey

Supplementary notes

Information is based on the answers from logistics and supply chain executives in North America (65 percent), Europe (16 percent), Asia Pacific (11 percent), Africa (three percent), Australia (two percent), South America (two percent) and the Caribbean (one percent). The survey was sent to shippers, as well as 3PL and 4PL providers.
About 21 percent of respondents were from the food and beverages industry, 17 percent from the automotive industry, 16 percent of respondents were from manufacturing, 15 percent were retailers and consumer product companies, eight percent were from the telecommunications, technology, internet and electronics industry, five percent from the utilities, energy and extraction industry, four percent were health care and pharmaceutical companies and 14 percent from other industries.
* The source did not specify the age of the respondents.
The original question read as follow: Which information technologies, systems or tools must a 3PL have to serve a customer successfully in your industry classification?”

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