Processes in banking affairs in Canada 2024

Published by Statista Research Department, May 22, 2024

Mobile banking was the most popular method to process banking affairs in Canada in the first quarter of 2024, and it was followed by online banking via PC or laptop. According to Statista's Consumer Insights, the share of bank account holders who processed banking matters via smartphone or tablet was 60 percent, while online banking penetration stood at 50 percent. In-person banking was the third main banking method, with 41 percent of the respondents indicating branch banking as a primary method to process banking affairs.

Methods of processing banking affairs in Canada in 1st quarter 2024

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Source

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Release date

April 2024

Region

Canada

Survey time period

April 5, 2023 to March 24, 2024

Number of respondents

1,985 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)?" (multi-pick). Multiple selections were possible.

More information on the methodology can be found here.

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