Online banking usage in Canada 2019-2024, by quarter

Published by Statista Research Department, May 22, 2024

The share of bank account holders who processed banking matters via online banking (PC or laptop) decreased notably in Canada between 2019 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs via PC or laptop dropped from 65 percent in 2019 to 50 percent in the first quarter of 2024. Despite the downward trend, online banking remained one of the primary methods to process banking affairs in Canada.

Share of bank account holders processing banking matters via online banking (PC or laptop) in Canada from 1st half 2019 to 1st quarter of 2024

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Source

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Release date

April 2024

Region

Canada

Survey time period

H1 2019 to Q1 2024

Number of respondents

1,985 respondents

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)." Multiple selections of the following answers were possible:
- In person in a branch
- Mobile (smartphone / tablet)
- Online (PC / laptop)
- Telephone banking
- Other
- Don't know

The number of respondents differ in each survey update. More information on the methodology can be found here.

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